West Bank offices will be closed on Thursday, July 4 in observance of Independence Day.

West Bank Logo

West Bank offices will be closed on Thursday, July 4 in observance of Independence Day.

West Bank offices will be closed on Thursday, July 4 in observance of Independence Day.

West Bank Logo

Careers

Careers

Des Moines, IA

Center Control Support Representative

Purpose:  Provide security and customer referrals for Headquarters on the main floor as directed.  Present a positive image of West Bank to assure customers visiting or calling have a rewarding experience. Assist with general administration duties and help retail team as directed by supervisor.

Essential Duties & Responsibilities

Security Responsibilities: Be present as directed at Center Control, in accordance with communicated schedules.  Provide and help create an outstanding service experience for all current and prospective customers.  Greet customers and guests as they enter and leave.  Utilize buzzer system in accordance with our security and safety protocols.  Acknowledge each and every customer for both service and security reasons.  Answer general bank questions and direct/escort customers to the appropriate banker or department.   Answer phone calls as they come into Center Control and direct callers to the appropriate employee or department. (40%)

Build Strong Relationships and Teamwork:  Provide and help create an outstanding service experience for all current and prospective customers by ensuring they are well taken care of at Center Control. Work as a team with all bankers and accommodate special requests as approved by supervisor. Be flexible and accepting of changes in schedule, assignments, or responsibilities.  Provide high levels of service to our internal colleagues with the understanding that our levels of internal service directly impact the service we can provide to our external customers. Assist with lunch coverage. Support the retail team by assisting customers with account maintenance and account opening as needed.  Perform other duties as assigned.  (35%)

Administrative Support: Help safe deposit box customers to sign in and access their boxes.  Place check orders, provide notary services and help out with other customer needs as they arise.   Help manage office supply levels as well as help to maintain the retail bankers’ work room.  Schedule and escort outside vendors as needed. Provide backup for mail services.  Clean up kitchenette behind Center Control as directed at the end of the day as needed.  Perform end of the day duties as directed.  (20%)

Build Strong Communities:  Be actively involved in identifying the needs of the businesses and the families in their community.  Participate in community events, including staffing at least two events (art festivals, community celebrations, etc.) and participating in at least two community festivals (parades, bank-sponsored outreach events, etc.) per year.  (5%)

Qualifications (Include Education and Experience): High School diploma.  Previous bank experience a plus.  Knowledge of basic office equipment, computer (Excel, Word), phone system.  Outgoing personality, flexibility, ability to multi-task.

Interested?

Contact us directly

Questions?
Call Jill Hansen 515-222-2305.

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