System Support Technician

Department: Information Technology      

Reports To: Han Wu – Senior Vice President

Purpose: Systems Support Technician is responsible for general support to computer hardware, operating systems, software and networking systems.

Essential Duties & Responsibilities: 

• Provide initial support and troubleshooting and managing hardware, software
• Install, configure, and maintain desktop and laptop PCs and peripherals
• Research and present solutions to IT management for various issues arising from troubleshooting process
• Perform system backups and recovery as instructed
• Manage user accounts and access control in accordance to company policies and procedure

Qualifications (Include Education and Experience):

• Minimum of an associate’s degree and/or technical training certificate, or three years of work experience.
• Interpersonal and customer service skills
• Willingness to work some weekends and/or after-hours

All qualified candidates will interview for the position.

Questions? Call Jill Hansen, Senior Vice President of Human Resources, at 515-222-2305.
Please drop off or mail your resume to Jill Hansen at 1601 22nd Street, West Des Moines, IA 50266, or email to jhansen@westbankstrong.com.