Call Us:

Customer Service: 515-222-2360 or 1-855-464-5407
Representatives are available to assist you Monday through Friday: 8am-5pm, Saturday: 8am-12pm.

West Bank Headquarters: 515-222-2300 or 1-800-810-2301
Eastern Iowa: 319-351-4121
Rochester: 507-252-2970

24 Hour Telephone Banking: 515-222-0314 or 1-866-815-7858
To report a lost or stolen debit or ATM card: 1-800-472-3272
Credit Card Customer Service: 877-954-0190
West Bank Fax: 515-222-2346

Click here to find Branch Locations.

Email Us:

To contact us via email, please complete and submit the form below. For your protection, please do not use this form to send personal or account information. If you have an issue regarding your existing West Bank account, please contact one of our Customer Service Representatives at 800-810-2301. Monday through Friday: 8am-5pm, Saturday: 8am-12pm.

Your contact information.

Please do not use this form to send personal or account information.


How can we help you?

You may send us questions about product information and other issues via contact form, but be aware electronic messages sent are not protected by a high level of encryption. You should not use our contact form to initiate any banking transactions. We will never request your password, PIN, account number or other confidential data via email.

If you suspect you have received a suspicious email do not open any attachments or click on any links. If the email appears to come from West Bank, please forward the email to A West Bank representative may contact you to discuss the email.

Mail Us:

Des Moines:
West Bank
P.O. Box 65020
West Des Moines, Iowa

Eastern Iowa:
West Bank
401 10th Ave.
Coralville, IA 52241

West Bank
3147 Superior Drive NW
Suite 100
Rochester, MN 55901