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Contact Us

Contact Us

To contact us via email, please complete and submit the form below. For your protection, please do not use this form to send personal or account information. If you have an issue regarding your existing West Bank account, please contact one of our Customer Service Representatives at 800-810-2301 Monday through Friday: 8:00 a.m. - 5:00 p.m., Saturday 8:00 a.m. - 12:00 p.m.

Please do not use this form to send personal or account information

Preferred method of contact

You may send us questions about product information and other issues via contact form, but be aware electronic messages sent are not protected by a high level of encryption. You should not use our contact form to initiate any banking transactions. We will never request your password, PIN, account number or other confidential data via email.

If you suspect you have received a suspicious email, do not open any attachments or click on any links. If the email appears to come from West Bank, please forward the email to A West Bank representative may contact you to discuss the email.

Customer Service



Representatives are available to assist you Monday through Friday: 8:00 a.m. - 5:00 p.m., Saturday: 8:00 a.m. - 12:00 p.m.

West Bank Headquarters



24-Hour Telephone Banking


To Report A Lost Or Stolen Debit Card


To Report Travel Plans With Debit Card


If you are planning to travel out of state or internationally with your debit card, please contact us in advance.

Credit Card Customer Service


West Bank Mailing Address

P.O. Box 65020
West Des Moines, Iowa 50265-002

West Bank Fax


Routing Number