Simple and Secure Transactions
West Bank offers MasterCard® debit cards that are built on simplicity and security. Your debit card allows you to make purchases in-person and online. Funds are debited directly from your West Bank checking account. Other advantages of our debit cards include:
- You can add your debit card to your device's mobile wallet to utilize payment apps like Apple Pay®, Google Pay® and Samsung Pay.
- Access to surcharge-free ATMs on MoneyPass® ATM Network
- Premium security features to keep you connected to you card with text alerts and Mobile Banking controls
Stop into your nearest West Bank location to request a debit card. Cards requested at our Headquarters are available immediately, while cards ordered from our other branches are available the next business day.
Traveling with Your Debit Card
If you are planning to travel out of state and especially when traveling internationally, please be sure to contact West Bank prior to your departure date to ensure we are aware of your itinerary and your anticipated account activity. This may help you avoid any declined transactions when out-of-the-ordinary transactions are posted. To contact us, please call 1-800-810-2301 or click “Cards” then “Manage Travel Plans” in the West Bank Mobile Banking app.
Debit Card Travel Tips
- If your debit card, signature-based, transaction is declined, change your payment type to a debit-based transaction, enter your PIN and the transaction should complete.
- Carry a pre-paid gift card or alternative form of payment for vendors not offering PIN based transaction options, such as restaurants.
- Make sure that West Bank has your most current contact information, including your mobile telephone number, so that West Bank can contact you should we suspect fraudulent activity or if we see that unusual spending patterns are occurring in your account.
- Make a note of the Fiserv (our debit card processor) customer service number 1-800-472-3272 before you leave so that you can contact them if you should require assistance while you are away. Make sure you carefully review the entries on your statement every month. If you find any unexpected or incorrect transactions, please contact us immediately.
West Bank Debit Card Security
The West Bank Mobile Banking app gives you the tools to manage your debit card within the app. This can not only protect you from fraud, but keep you accountable and help you monitor your spending and keep to a budget. With card controls, you can:
- Turn your debit card on and off
- Set transaction restrictions
- Set up custom alerts
- Review spending insights
Fraud Text Alerts
All debit cardholders are automatically enrolled in fraud text alerts. You’ll receive a text if a transaction appears suspicious and can respond to confirm whether it’s valid.
- If the transaction is valid, reply YES. You can then run the transaction again for payment.
- If the transaction is fraud, reply NO. If you didn’t make the suspicious transaction, reply NO and call the fraud center at 1-877-253-8962 immediately to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity. If you do not respond to the text message, the fraud center will attempt to call you to verify the transaction.
- If you need help at any time, please respond back HELP.
- To Opt Out of debit card fraud text alerts, reply STOP.
Video Tutorials
