Protect Your Personal & Financial Information
West Bank will never ask for private information such as your account number, PIN number or social security number in an unsolicited email, telephone call, or text message.
West Bank uses layered security measures within its online and mobile banking platforms to help safeguard your information. These protections are regularly evaluated and updated to address evolving cybersecurity risks. While the bank maintains strong security controls, account safety also depends on how individuals and businesses manage their online activity.
If you believe your information has been compromised, please contact West Bank Customer Service at 1-855-464-5407 or contact us online. Representatives are available Monday through Friday from 8:00 AM to 5:00 PM and Saturday from 8:00 AM to 12:00 PM. For your protection, do not submit personal or account-specific information through online contact forms.
Contact Us Online
What to Do If You Suspect Fraud
If you notice unusual account activity or believe your login credentials have been compromised, contact West Bank immediately. Acting quickly can help limit potential losses and allow the bank to take protective steps on your behalf. You should also monitor your account activity closely and review statements to identify unauthorized transactions.
Security Considerations for Businesses
Businesses that use online banking often process higher transaction volumes and dollar amounts, which can increase exposure to fraud. It is important for businesses to evaluate their internal processes and implement safeguards such as transaction monitoring, dual controls, and employee awareness training. Regular risk reviews and established internal controls can help reduce vulnerabilities.
Tips to Help Prevent Online Banking Fraud
- Avoid clicking links or opening attachments in unexpected or suspicious emails, even if they appear to be legitimate.
- Do not provide personal or financial information to unsolicited callers, texts, or messages.
- If contacted unexpectedly, end the interaction and contact West Bank directly using a verified phone number.
- Be cautious of urgent or high-pressure messages requesting immediate action or sensitive information.
- Never share confidential information through unsecured websites or email.
- Secure and properly dispose of documents containing personal or financial details.
- Review your credit report periodically to identify potential signs of identity theft.
How to Keep Your Online Banking Access Secure
- Use strong, unique passwords that include a mix of letters, numbers, and special characters.
- Enable multi-factor authentication when available to add an extra layer of protection.
- Keep your devices updated with current security patches and software updates.
- Install and maintain antivirus and anti-malware protection on your devices.
- Avoid accessing online banking on public or unsecured Wi-Fi networks.
- Always log out of your banking session after use, especially on shared devices.
Password and Account Security Best Practices
Protecting your login credentials is a key part of online banking security. Avoid reusing passwords across multiple sites and change them periodically. Do not write down or store passwords in unsecured locations. Never share your User ID, password, or authentication codes with anyone.