Online Banking

In order to keep your Online Banking account active, you will need to log on at least once every 60 days.

Click on "Forgot Your Password?" and complete the required fields.  To verify your identity, a one-time passcode will be sent to you by SMS text message or phone call. After confirming the code, you will be prompted to change your password.

Please call West Bank Customer Service at 515-222-2360 or 1-800-810-2301 for assistance.

Please call West Bank Customer Service at 515-222-2360 or 1-800-810-2301 for assistance. Usernames can be changed in Online Banking by selecting ‘Profile’, then ‘User ID’.

Please call West Bank Customer Service at 515-222-2360 or 1-855-464-5407 for assistance.

Using the ‘Download’ menu, you may download transactions from your previous or current statements, or use a custom date range. Transaction history is typically available for the last 24 months.

Yes, Online Banking supports Quicken® and QuickBooks®. You may also export your transactions to a Spreadsheet application (.csv) file. To export your transactions, log in to Online Banking. After selecting the account you wish to export, under ‘History’: Select ‘Search’ and enter the desired date range Click ‘Download’ and select ‘Spreadsheet’
Quicken and QuickBooks are registered trademarks of Intuit Inc.

You must have Online Banking to receive eStatements. If you do not have access to Online Banking yet, simply click on the ‘Enroll’ link in the Login menu on the website homepage. This will allow you to enroll for Online Banking.

Once logged into Online Banking, click 'Accounts', then ‘Statement Preference’. You will be prompted to accept the e-Sign disclosure if you have not already done so. From there, you will be able to enroll in Electronic Statements (eStatements).

Your eStatements will be available for 18 months. You may also print or save your statements on your computer so that they will be available for viewing for a longer period of time.

No. By signing up eStatements you elect to discontinue the process of having a monthly paper statement sent to you via postal mail.

Your privacy and security is a priority for us at West Bank. Your eStatement is stored on a secure server and delivered to your browser using 128-bit encryption.

All of your checking and savings accounts are available for electronic delivery.

You will be sent a notification email each month alerting you that your statement is ready to view. Simply log in to Online Banking and follow these steps:

• Select ‘Accounts’, then eStatement & Notices
• Click ‘Search’ and complete the following criteria:
  • Choose ‘Account’ from the drop down menu
  • Select the desired date range

You can update your email address by logging into Online Banking and selecting the account holder name in the top right, then ‘Profile’. Or, you can notify us by calling West Bank Customer Service at 515-222-2360 or 1-800-464-5407.

You may switch back to paper statements by logging into Online Banking.Select ‘Accounts’, then ‘Statement Preference’Select ‘Paper’ under the delivery optionYou may also contact Customer Service at 515-222-2360 or 1-855-464-5407.

Log in to Online Banking, click your name in the upper right hand corner, select 'Settings' and then 'Alerts.'

You can choose the alerts you wish to receive and how you want to receive them from here. In Online Banking, you may sign up to receive alerts via email or text¹. You will need to confirm/verify your email address or mobile phone number to activate the alert.

Yes, to set up push notifications through the West Bank Mobile Banking app, log in to the West Bank Mobile Banking App and from the Menu, select 'Settings' and 'Alerts'.

From here, you can turn your Alerts on and off, including setting up Push Notifications to your mobile device.

No, this is a free service. However, message and data rates may apply for text messages. Check with your mobile carrier for details.

When you add a new phone number or email address in your Notification Settings, you will be asked to verify the new addition with an activation code sent to your email or mobile device. Just type the code into the activation box and the new change(s) will be made.

Yes, Alerts can be sent to more than one person. Select 'Notifications Settings' while in the Alerts screen to add additional email addresses and mobile phone numbers for text.

From the Alerts screen, you can toggle your notifications on and off with just a few clicks. Simply click on the Alert you wish to delete or change and make your changes. Please note, some security alerts are required and are unable to be turned off.

To use this feature, you must first set up an external account (the account that will receive money you transfer) using 'Transfer' from the menu. Setting up your external account is a one-time process. Once your external account has been verified, you can transfer money to and from your West Bank account with a few clicks. The one-time process to set up your external account is a three step verification process. During the verification process two small trial deposits will be made to your external account. You are then required to verify the amount of the test deposits to complete the external account set up.

1. To set up your external account, go to Bill Pay in Online Banking. Next, go to Transfer Money and then Add an Account. Enter required Account information for the external account.
2. Wait at least two business days before continuing on to the next step.
3. Log in to Online Banking for your external account and locate the two trial deposits.
4. Return to Bill Pay in West Bank Online Banking. Go to Transfer Money again and enter the amount of the trial deposits to verify the accounts.

For step-by-step instructions to set up an External Account, watch the Bank-to-Bank Transfer Tutorial Video.

There is currently a $2.00 charge for external transfers.

Account holders enrolled for Online Banking automatically have access to transfers.

You can set up both one-time and recurring transfers.

Yes, with our external transfer service you can transfer funds to and from your accounts at other U.S. financial institutions.

Transfers are only available to accounts inside the United States.

Transfers are typically deposited in your To account on the transfer date. Transfers may be delayed three to five business days depending on the transfer amount or the selected From account. The calendar will show the earliest available date you can make a transfer.

Your transfer limits are shown in the Make a Transfer section next to the amount you want to transfer. Your transfer limits are determined based on information that we received from the consumer credit reporting agency that verified your information when you enrolled. If you try to transfer an amount that is higher than your limit, you will receive a message about you how much money you can transfer.

The calendar shows the earliest available date you can make a transfer. The Transfer Date is the date that the money is withdrawn from the From account. Transfers are typically deposited in your To account on the transfer date. Transfers may be delayed three business days depending on the transfer amount or five business days depending on the selected From account. Your transfer limits are determined based on information that we received from the consumer credit reporting agency that verified your information when you enrolled.

The automatic transfer of a specified amount of money from one account to another based on a schedule that you set up. For example, you may want to set up a repeating transfer schedule to automatically transfer $500 from your money market account to a checking account at the end of each month.

Quick Facts About Repeating Transfer Schedules
You need to make three decisions that determine the frequency and duration of the transfers:

• When do you want to schedule the first transfer?
• How often do you want to transfer the money?
• When do you want to stop scheduling the transfers?

When you set up a transfer schedule, the transfers are automatically scheduled for the duration you choose or until you cancel the repeating transfer.

For step-by-step instructions to set up an External Account, watch the Bank-to-Bank Transfer Tutorial Video.

Simply log in to Online Banking and click “Cards”.

Our card management options allow you to:  

• Set debit card controls based on location, merchant type, and spend amounts
• Report lost or stolen debit cards and turn the card on/off instantly
• Set up and manage travel plans
• Get in-depth transaction details and quickly identify and report fraudulent transactions

'Recurring Payments' are those payments that happen repeatedly on a schedule, for example, streaming subscriptions, cellular bills, or other monthly bills you pay with your card. ‘Card on File’ is a list of merchants who store your card information for future purchases, like online retailers or delivery apps. 

Select the transaction to view its details. If it was an in-person transaction, you should see a Google Map of the actual location the transaction took place. If you still don’t recognize the purchase, you can reach out to the merchant from the phone number listed on the screen or contact West Bank Customer Service at 1-855-464-5407.