Manage/Coach Branch Staff: Establish individual and team service, sales and operational goals, and actively coach, motivate and develop Assistant Branch Managers to achieve those goals, delegating responsibility to assure individual growth. Create and maintain open communication and an environment of success. Coach and develop customer service excellence and relationship building within the Branch team. Provide or direct training, coaching, and discipline for all retail staff. Complete performance evaluations for direct reports, communicate policies and procedures. (30%)

Build Strong Relationships as you provide and help create an outstanding service experience for all new and prospective customers in the areas of New Business Development and Account Management:

New Business Development: Solicit, originate, process, and close deposit transactions and consumer and real estate loans. Work closely with commercial bankers to build relationships and attract their deposit accounts. Manage overall delivery of West Bank deposits, products and services and referrals, meeting or exceeding Branch growth goals and compliance requirements. (25%)

Account Management (Existing Customers): Serve as the branch’s primary retail and small business customer relations representative.  Manage a portfolio of customers directly assigned to the Manager, including customer retention and expansion calls. Lending/controlling delinquency, loan review. (35%)        

Operations:  Responsible for both strategic and operational planning for the branch. Direct all branch operational functions including personnel and physical plant maintenance.  Coordinate management of branch property, equipment, and supplies.  Make sure facility is safe, secure and operational. (5%)

Build Strong Communities:  Participate in community events, including serving on the board of at least one nonprofit organization, serving in a leadership position of at least two community organizations, staffing at least two events (art festivals, community celebrations, etc.), hosting a customer at an outside event at least twelve times per year, representing West Bank as requested by attending at least two luncheons, dinners, or receptions, and participating in at least two community festivals (parades, bank-sponsored outreach events, etc.) per year. (5%)   

Qualifications (Include Education and Experience): BA, emphasis in Business or Marketing or AA.  Miscellaneous banking and business classes.  5+ years of banking experience, including experience in all aspects of retail sales and lending, required. Prior management experience preferred.  Computer experience (MS Word, Excel ,Outlook), Banking related systems experience helpful. Great customer service skills, good problem solver, strong communication and coaching skills.