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West Bank Logo

Contact us

Contact Us

West Bank Headquarters

West Bank Mailing Address

P.O. Box 65020
West Des Moines, Iowa 50265-002

Routing Number


To contact us via email, please complete and submit the form below. For your protection, please do not use this form to send personal or account information. If you have an issue regarding your existing West Bank account, please contact one of our Customer Service Representatives at 800-810-2301 Monday through Friday: 8:00 a.m. – 5:00 p.m., Saturday 8:00 a.m. – 12:00 p.m.

You may send us questions about product information and other issues via contact form, but be aware electronic messages sent are not protected by a high level of encryption. You should not use our contact form to initiate any banking transactions. We will never request your password, PIN, account number or other confidential data via email.

If you suspect you have received a suspicious email, do not open any attachments or click on any links. If the email appears to come from West Bank, please forward the email to phishing@westbankstrong.com. A West Bank representative may contact you to discuss the email.

Customer Service

Representatives are available to assist you Monday through Friday: 8:00 a.m. – 5:00 p.m., Saturday: 8:00 a.m. – 12:00 p.m.

Telephone Banking

Report A Lost
Or Stolen Debit Card

Report Travel Plans
With Debit Card

Credit Card
Customer Service

West Bank Fax

Account Login

Account Login