West Bank will never ask for private information such as your account number, PIN number or social security number in an unsolicited email, telephone call, or text message.
If you suspect you have been a victim of a fraud, please call West Bank Customer Service at 1-800-810-2301 or Contact Us. Our Customer Service representatives are available to assist you Monday through Friday: 8am-5pm, Saturday: 8am-12pm. For your protection, please do not use the Contact Us form to send personal or account information.
If you suspect you have received a suspicious email do not open any attachments or click on any links. If the email appears to come from West Bank, please forward the email to firstname.lastname@example.org. A West Bank representative may contact you to discuss the email.
FFIEC Customer Education
Recent supervisory guidance from the Federal Financial Institutions Examination Council (FFIEC) is designed to help make online transactions more secure. This means you may begin to see new security features on websites you visit. You will also see more information on how to take action to keep your funds, financial information, and identity secure. Our online products have built-in security features that are continually updated as new threats arise.
Information for Businesses
Businesses are at greater risk than individual consumers because their transactions are of higher frequency and dollar amounts. The FFIEC recommends additional measures for businesses to protect themselves, including performing risk assessments to evaluate vulnerabilities, evaluating internal controls put in place to help minimize online risks, and implementing layered security.
Consumer Protection – Regulation E
Regulation E (Electronic Fund Transfers), issued by the Bureau of Consumer Financial Protection, protects the basic rights and liabilities of individual consumers when they use electronic fund and remittance transfers. These include ATMs, direct deposits, gift cards, overdraft, point-of-sale transfers, remittances, and phone transfers. Under Regulation E, consumers are allowed to recover losses depending on the timeliness an unauthorized transaction or error is reported. We recommend regularly monitoring your account activity and statements to catch unauthorized transactions early.
The following are a few steps to help you protect yourself from fraud and scams:
How can I help keep my information safe?
How can I make sure my account or password is secure?
A strong password includes a combination of uppercase and lowercase letters, special characters, and/or numbers. We recommend changing your passwords regularly and using a unique combination for each website you have an account with. Do not share or provide passwords or User ID’s to another person. Never leave your information in an unsecure place.
Learn more about how you can protect yourself online:
Consumer alerts and online security tips (FTC website):
Recent scams and how to report them (IC3 website):
Scam and fraud and how to avoid being a victim (FBI website):
Please contact West Bank Customer Service at 800-810-2301 if you have any questions.