Systems, Identity & Endpoint Management

• Support and maintain servers, endpoints, laptops, and enterprise applications across the organization.
• Administer Windows Server roles including Active Directory, Domain Controllers, DNS, DHCP, Group Policy, and related infrastructure.
• Manage and support Microsoft Entra ID, Intune, Group Policy, and device compliance policies.
• Develop and maintain consistent processes for system deployment, secure configuration baselines, identity alignment, and device management.
• Improve and enforce patching processes, update cycles, configuration standards, and system hardening requirements.
• Troubleshoot complex, high‑impact issues across servers, applications, endpoints, identity services, and infrastructure, serving as an escalation point when needed.

Operational Maturity & Best Practices

• Build, document, and maintain standardized troubleshooting and operational procedures for systems operations.
• Strengthen change management, configuration management, and documentation practices.
• Identify recurring issues and gaps, reduce technical debt, and improve long‑term system stability.
• Assist in developing roadmaps for modernization of systems, applications, and infrastructure.

Security & Compliance

• Partner with Security teams to remediate findings, apply hardening standards, and maintain secure configurations across servers, endpoints, and applications.
• Support certificate lifecycle management, including issuance, renewal, deployment, and tracking for upcoming expirations.
• Ensure systems comply with secure configuration baselines, identity protection requirements, and organizational policies.
• Support internal and external auditing, reporting, vulnerability management, and required security controls.

Technical Guidance & Collaboration

• Provide technical guidance to system administrators and support staff.
• Delegate work effectively, ensure follow‑through, and reinforce accountability within systems operations.
• Work with team members to improve troubleshooting skills, documentation quality, and secure configuration practices.
• Collaborate closely with other IT teams to deliver consistent, reliable IT services.
• Assist in planning, communicating, and executing system changes, upgrades, and long‑term initiatives.