• Act as the first point of contact for user complaints and support requests, providing both remote and on-site assistance. 
• Installs, configures, maintains, and repairs computer hardware, software, and network systems for users, resolving technical issues via phone, email, or in-person support
• Research and present solutions to IT management for various issues arising from troubleshooting process.
• Troubleshooting hardware and software, documenting fixes, and updating systems.
• Perform system backups and recovery as instructed.
• Manage user accounts and access control in accordance with company policies and procedures.

Qualifications (Include Education and Experience):

• Minimum an associate’s degree and/or technical training certificate, or equivalent personal/work experience.
• Excellent verbal and written communication skills to explain technical issues to non-technical users.
• An ability to identify, analyze, and resolve complex technical issues effectively.
• Willingness to work some weekends and/or after-hours