West Banker Raven Terrell says “Mobile deposit is a convenient way to deposit checks through the West Bank app when you’re on the go and can’t make it to the bank.”
Raven answers some common questions:
First, you need to be enrolled in online banking on our website. Next, you need to download the West Bank mobile app from the App StoreSM or Google Play™.*
You just take a photo of the front and back of the check from within the app. A couple of helpful tips:
There is no limit on the number of checks that can be deposited through the app. There are per check and total daily dollar limits.**
Mobile check deposits are subject to verification so funds may not be available immediately. Generally, mobile check deposits received before 4:00 p.m. Monday - Friday, will be available the next business day. Mobile check deposits received Monday - Friday after 4:00 p.m., on weekends, and federal holidays are processed the following business day. For example:
|Deposit Day||Time||Funds Available On|
|Monday||Before 4:00 p.m.||Tuesday|
|Monday||After 4:00 p.m.||Wednesday|
It’s a good idea to keep the check that you use for mobile deposit for 45 days. After that time, please be sure to shred the check to help prevent fraud.
*App store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. All rights reserved. Data charges may apply. Check with your mobile phone carrier for details.
**These limits may change without notice.
Please see West Bank Online and Mobile Banking Agreement for details.
Originally from Chariton, Iowa, Raven Terrell started her career at West Bank as a part time teller at the Des Moines East Branch in 2015 while she studied at AIB College of Business. She received her BA in Business Administration and Marketing from AIB and has steadily moved up at West Bank. She is currently a Second Vice President and is serving as Assistant Manager and Teller Supervisor at the Grand Avenue Branch.
Active in the community, Raven has been involved in the Urbandale Chamber of Commerce since 2018. She serves on the Professional Development Committee which is dedicated to offering young professionals the opportunity to grow in their working professional skills. She is also active in her church and helps with a program partnering with the Iowa Food Bank and the Dream Center in Des Moines to provide meals twice a week to any in need during the COVID-19 pandemic.
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