Important Security Reminder

West Bank will never call, email, or text you to ask for sensitive information such as tokens, username and passwords, or account information.

Please be aware of a scam affecting the banking industry where fraudsters are pretending to be bank employees. In some cases, they may even make it appear that they are calling from a West Bank phone number. Their goal is to trick you into sharing information so they can access your account.

What You Need to Know

West Bank will NEVER:

  • Email or text a link asking you to log in to your account.
  • Ask for your one-time password, PIN, or token.
  • Ask you to verify your identity by providing login credentials.
If a call or message requests this information, even if it appears to come from our number, do not share any details.

If you receive a request or are unsure if it is legitimate, please hang up and call your Banker or Customer Service at 1-800-810-2301.