Part-Time Teller

Career Details

Part-Time West Des Moines Posted on 9/3/2026

Position Summary
The Teller serves as a primary point of contact for customers and plays a critical role in delivering an exceptional community banking experience. This position is responsible for accurately and efficiently processing financial and non-financial transactions while building strong customer relationships, identifying customer needs, and supporting the overall goals of the bank. The Teller demonstrates a commitment to customer service, teamwork, operational excellence, and community involvement.

Essential Duties and Responsibilities
Customer Service & Transaction Processing (73%)

• Provide exceptional customer service by greeting customers promptly, professionally, and courteously.
• Accurately process a variety of financial and non-financial transactions, including deposits, withdrawals, loan payments, transfers, cashier's checks, and other banking services.
• Adhere to all bank policies, procedures, operational controls, and security standards.
• Maintain a balanced cash drawer and accurately reconcile transactions at the end of each day.
• Perform branch capture and other operational functions as assigned.
• Follow all regulatory and compliance requirements related to transactions and customer interactions.
• Assist customers with account inquiries and direct them to appropriate resources when needed.
• Ensure a positive customer experience by identifying and resolving customer concerns efficiently.

Business Development & Referrals (15%)

• Build strong customer relationships through meaningful conversations and active listening.
• Identify customer financial needs and refer customers to appropriate products, services, or bank personnel.
• Support the bank's growth initiatives by meeting or exceeding referral goals and service standards.
• Promote bank products and services in a professional, customer-focused manner.

Teamwork & Internal Service (10%)

• Collaborate effectively with coworkers to ensure efficient branch operations and outstanding customer service.
• Demonstrate professionalism, reliability, and accountability in attendance and job performance.
• Support teammates by assisting with daily operational tasks and workload balancing.
• Maintain a positive attitude and adapt to changes in schedules, responsibilities, procedures, or branch needs.
• Provide excellent internal service, recognizing that strong teamwork contributes to superior customer experiences.

Community Involvement (2%)

• Represent the bank in community activities and events.
• Participate in a minimum of two community outreach events and two community festivals or bank-sponsored activities each year.
• Support the bank's mission of strengthening relationships within the communities it serves.

Qualifications
Education

• High School Diploma or equivalent required.
• Additional post-secondary education preferred.

Experience

• Previous customer service experience required.
• Cash handling experience required.
• Prior teller or banking experience preferred.

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Strong mathematical and cash-handling skills.
• Ability to follow policies, procedures, and security protocols.
• Basic proficiency with Microsoft Office applications and other banking technology systems.
• Ability to identify customer needs and make appropriate referrals.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.