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Video Teller
Video Teller

Video Teller

Making Banking Easier for You!

Video Tellers available at these locations:
Iowa
Main Office: 1601 22nd Street, West Des Moines, IA - Drive-Up and Lobby
Grand: 125 Grand Ave., West Des Moines, IA - Drive-Up
East: 2440 East Euclid, Des Moines, IA - Drive-Up
South: 3920 SW 9th Street, Des Moines, IA - Drive-Up
Waukee: 955 E. Hickman Road, Waukee, IA - Drive-Up

Minnesota
Rochester: 2188 Superior Drive NW, Rochester, MN - Drive-Up and Lobby
St. Cloud: 1800 Bellin Drive, St. Cloud, MN - Drive-Up and Lobby.
Owatonna: 345 Florence Avenue, Suite 101, Owatonna, MN - Lobby
Mankato: 122 North Broad Street, Mankato, MN - Lobby

Extended Hours
7 a.m. – 6 p.m. | Monday through Friday
8 a.m. – 1 p.m. | Saturday

Video Teller Machines in branch lobbies are available during regular lobby hours only.

Our West Bank Video Teller Machine gives you a new, convenient way to bank with us! Just touch the screen and connect with a friendly West Banker through real-time video.

Convenient and Easy to Use

  • Cash a check and get exact change
  • Deposit your cash or checks
  • Make a loan payment
  • Transfer funds
  • Same day processing on transactions

Forgot your debit card? No problem. Simply scan your ID and a West Bank Video Teller will verify your identity so you can begin your transaction.

Live Support
West Bank Video Teller Machines allow you to speak directly to a West Bank Teller. You can ask them anything you would ask at the Teller line in a branch.

FAQ
What is a Video Teller?
Our Video Tellers look and operate very much like an ATM, but give you access to talk with a live teller. Now you can complete routine teller transactions during extended hours!

The Video Teller Machine also works as a standard ATM 24/7.  Simply insert your debit card to begin an ATM transaction, such as withdraw cash or make a deposit.

What can I do at a Video Teller Machine?
You can complete many transactions with a Video Teller, including:

  • Deposit checks – no deposit slip needed!
  • Cash checks
  • Withdraw money – want your cash in specific denominations? The Video Teller can give you exact change, down to the penny!
  • Transfer funds
  • Make loan payments

How do I use a Video Teller?
It's easy! Simply touch the screen to connect with a friendly West Bank Video Teller one-on-one over video. They will talk you through your transaction and answer any questions you might have. 

When can I use a Video Teller?
Video Tellers are available:
7 a.m. – 6 p.m. | Monday through Friday
8 a.m. – 1 p.m. | Saturday

If you need to perform a transaction outside these hours, you can still use the ATM function to withdraw cash, transfer funds, make a deposit and more.