As incidents of fraud continue to escalate, the security of your card-purchases is an important consideration. To protect West Bank debit card holders, West Bank continually monitors risk factors and blocks geographic, vendor-type and transaction-type purchases commonly targeted by criminals.

We are observing increased counterfeit debit card activity where thieves are using credit, signature-based transactions, to defraud customers. This could mean that if you select a credit, signature-based transaction, when using your debit card, your transaction may be declined due to the increased security controls put in place by West Bank for your protection.