If you are planning to travel out of state and especially when travelling internationally, please be sure to contact the bank at 1-800-810-2301 or click “My cards” in the West Bank mobile app to report travel plans prior to your departure date to ensure we are aware of your itinerary and your anticipated account activity. This may help you avoid any declined transactions when out-of-the-ordinary transactions are posted.
As incidents of fraud continue to escalate, the security of your card-purchases is an important consideration. To protect West Bank debit card holders, West Bank continually monitors risk factors and blocks geographic, vendor-type and transaction-type purchases commonly targeted by criminals.
We are observing increased counterfeit debit card activity where thieves are using credit, signature-based transactions, to defraud customers. This could mean that if you select a credit, signature-based transaction, when using your debit card, your transaction may be declined due to the increased security controls put in place by West Bank for your protection.