Account Alerts
Account Alerts

Account Alerts

Be Instantly In-the-Know with Account Alerts 

West Bank Account Alerts deliver real-time alerts, helping you stay on top of your finances and giving you peace of mind about your security.

With West Bank Account Alerts, you choose what types of alerts you want to receive for your personal or business accounts. You choose how they are delivered – get alerts through the Mobile Banking app, email, text1 or in your Online Banking secure inbox.

Choose from dozens of alerts, including:

  • Low balance alerts
  • A transaction has been made
  • Your loan payment is due
  • Security alerts, such as online banking login attempts and password changes

Setting up alerts only takes a few minutes and you can easily change your alert preferences at any time. You can choose periods of time when you do not want to receive alerts with the Do Not Disturb option.

To enroll, log in to your Online Banking, Business Online Banking or Mobile App and go to the Alerts menu. Follow the prompts to choose your Alert options and delivery methods.

Watch our Tutorial Videos to learn more about Account Alerts

Interactive Video Player

Interactive Video Player

Account Alerts FAQ

How do I sign up to receive Account Alerts? 
Login to Online Banking and select Alerts. You can choose the alerts you wish to receive and how you want to receive them from the Alert Options tab. In Online Banking, you may sign up to receive alerts via email, text1 or your Online Banking inbox. You will need to confirm/verify your email address or mobile phone number to activate the alert.

Can I set up alerts from the Mobile Banking app? 
Yes, to set up push notifications through the West Bank Mobile Banking app, log on, select More from the main menu, then Alerts. Turn on Push Notifications. Once turned on, you can set up your account alerts.

Is there a fee to receive alerts?
No, this is a free service. However, message and data rates may apply for text messages. Check with your mobile carrier for details.

How do I activate an email address or mobile phone number to receive alerts? 
When setting up Account Alerts from the Contact Options tab, click “send activation code”.  When you receive the activation code to your email or mobile device, type the code into the activation box.

Can I send alerts to more than one person? 
Yes, when setting up Account Alerts, in the Contact Options tab there is a link to add additional email addresses and mobile phone numbers for texts.

Can I choose not to receive alerts in middle of the night?
Yes, our Account Alerts system includes a “Do Not Disturb” option. Any alerts generated during that time period will be held until that period ends. To set up “Do Not Disturb” times for your alerts, go to the Contact Options tab.

How do I delete or change alerts I have set up?
From the Alert screen, click the Overview tab to view all of your alerts. Click to Edit or Delete any existing alert.

 

1 Message and data rates may apply. Check with your mobile carrier for details.