An Electronic Statement allows you the ability to receive an electronic version of your statement instead of receiving a paper statement in the mail. It is a faster and more environmentally friendly alternative to receiving a traditional paper statement. By signing up for eStatements you can help protect your identity by reducing the possibility of your paper statement being lost or stolen in the mail.
Click on the Sign Up for eStatements button on the homepage and login to Online Banking. Then, follow the prompts to sign up.
If you have previously declined eStatements in the past, you can still sign up. Simply log in to Online Banking, go to 'User Options' then select 'Edit' in the eStatement Enrollment box. You can now choose the accounts to receive eStatements.
No. By signing up eStatements you elect to discontinue the process of having a monthly paper statement sent to you via postal mail.
Your privacy and security is a priority for us at West Bank. Your eStatement is stored on a secure server and delivered to your browser using 128-bit encryption.
No, eStatements are FREE!
All of your checking and savings accounts are available for electronic delivery.
You will be sent a notification email each month alerting you that your statement is ready to view. Simply log in to Online Banking and go to 'Documents' to retrieve your eStatement.
You can update your email address by logging into Online Banking and selecting 'User Options'. Or, you can notify us by calling our Customer Service Department at 515-222.2360 or 1-800-810-2310.
Please call our Customer Service Department at 515-222-2360 or 1-800-810-2310, Monday-Friday (8AM - 5PM) for assistance.
You may request your password by clicking on the "Forgot Your Password?" link on the Online Banking login page.
Your eStatements will be available for 18 months. You may also print or save your statements on your computer so that they will be available for viewing for a longer period of time.
You may switch back to paper statements by contacting our Customer Service Department at 515-222-2360 or 1-800-810-2310.