West Bank is pleased to offer financial services to customers via the Internet. The Bank understands and shares the concern that customers may have regarding privacy on the Internet and is committed to protection of customer information.
West Bank does not collect personal identifying information about visitors to our Web site. We collect and store only the following non-identifying information about visitors: the name of the domain from which the Internet was accessed; the date and time our Web site was visited; and the Internet address of the Web site linked to our site.
Customers may wish to communicate with us by e-mail. We treat information submitted to us by e-mail as confidential and use it only for appropriate business purposes. However, e-mail communications may not be wholly secure from interception. If you are sending nonpublic personal or other confidential information, you should consider calling us at (515) 222-2300 or writing to us at: West Bank, 1601 – 22nd Street, West Des Moines, IA 50266.
We may ask customers for personal information when the Bank’s Web site is used to apply for accounts or services. We will ask only for information needed to process applications or provide the services requested. We will not sell or make customer information available to outside sources except as allowed or required by law. We use a combination of access, authentication, and encryption to create a secure and confidential PC banking environment and to ensure that information submitted online remains confidential. Our technology is periodically updated and tested to continue to provide the highest level of protection.
For additional security, we recommend that customers applying for accounts or services terminate their browser session before leaving the computer.