Enhancements are being made to West Bank Online Banking and Mobile Banking! The upgrade will be live on December 5, 2024 at 9:00 a.m. CT.

As the new system is being upgraded, your account will be in View-Only mode. During this period, you will not be able to make any transfers, schedule payments in Bill Pay, or make any Mobile Deposits. Any prior scheduled payments in Bill Pay will continue to be processed.

View-Only mode will begin December 3, 2024 at 6:00 p.m. CT and will end on December 5, 2024 at 9:00 a.m. CT.

Once the upgrade is complete, you will be able to use your existing username and password to login to your account. You will receive a one-time passcode to the phone number associated with your account to verify your identity. If you are enrolled in Mobile Banking, a notification will be pushed to your device when the application is opened, letting you know there is a new update.

During View-Only mode, please visit one of our conveniently located branches, use our Video Teller Machine, or contact Customer Service at 1-855-464-5407 for assistance. To better serve you during this transition, our Customer Service hours will be extended December 3, 2024 through December 6, 2024 from 7:00 a.m. CT to 7:00 p.m. CT.

Please remember:

• Any biometrics, such as Face ID, will not be transferred over.
• Your username and password if saved in a password manager will not be transferred over.
• Your Alerts settings will not transfer over.
• Any card controls you currently have set up in Mobile Banking will not be transferred over.
• Any recurring internal transfers you currently have set up will carry over as is.

These can be set up again after the upgrade is complete. Please make note of your current settings.

Please visit here for more information about the upgrade.