West Bank offices will be closed on Thursday, July 4 in observance of Independence Day.

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West Bank offices will be closed on Thursday, July 4 in observance of Independence Day.

West Bank offices will be closed on Thursday, July 4 in observance of Independence Day.

West Bank Logo

Mobile Banking Safety

Woman on her phone

When you’re on the go and need to access your bank account, Mobile Banking is a great solution. You can manage your money at any time, transfer funds, pay bills, deposit checks, and more. The West Bank Mobile Banking App implements industry best practices when it comes to security. When you access your accounts, you are protected with a multi-layer security system designed to identify you in a number of ways including login credentials, device monitoring, and geographic indicators. In addition to the safety built into the West Bank Mobile Banking App, there are steps you can take to make sure you are keeping your information safe and protected.

Set up a PIN or password for your devices

One of the first measures to take in securing your device is to lock it with a password or PIN. If your device does not have a PIN or password and ends up lost or stolen, all information stored on it will be accessible to whoever gets their hands on it.

Another way to protect your device is to utilize facial recognition and fingerprint technology. Adding this level of identification requirement decreases the likelihood that someone could physically hack into your device. This first level of device protection will help keep not only your banking safe, but all information stored on your device safe.

Be cautious with public Wi-Fi

Exercise caution when it comes to logging onto Mobile Banking on public Wi-Fi networks. When you use a public Wi-Fi network to get online, your information could potentially be at risk, as scammers can hack the information that is traveling from your device to the website.

Safer public Wi-Fi is available through encryption. When it comes to Online Banking, verify your connection is safe by looking for a lock symbol or “https” in the address bar to the left of the website address. These two identifiers signal to the user that the website or connection is safe.

Log out when exiting Mobile Banking

It is beneficial to develop the habit of logging out of your banking app when you are done using it. If you were to misplace your phone and someone gained access to it while you are logged in, they could access your account information. Simply clicking the log out button will sign you out of your account, requiring you to put in your password again to access your sensitive banking information.

With the convenience of Mobile Banking and the security measures West Bank takes to help keep your information secure, it is important to practice additional safety measures on your end. By setting up a PIN or password on your devices, being cautious of using public Wi-Fi, and regularly exiting the app when you are finished using it, you can help keep your banking secure.

If you need help setting up Mobile Banking or have questions about how you can practice safe digital banking habits, contact your banker or call one of our Customer Service Representatives at 1-800-810-2301.

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