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Important Lobby Access Information
The health and well-being of our customers and team members continues to be our top priority. We are now offering lobby access, however, we strongly encourage you to continue to use our drive-ups, Video Teller Machines, online and mobile tools for your everyday banking needs. We do recommend that you call to make an appointment for all visits that are not teller transactions.
If you need to visit us for a transaction that cannot be conducted through the drive-up, please keep in mind your lobby visit may look a little different.
We appreciate you banking with us. We are committed to providing you with a high level of personal service while doing what is in the best interest of our communities. Together, we are West Bank Strong.
If your business or tax-exempt nonprofit has been impacted by COVID-19 pandemic, you may qualify to participate in the Small Business Administration’s Paycheck Protection Program (PPP). See the SBA and Treasury websites for program details and eligibility criteria. Learn more about the SBA Paycheck Protection Program at West Bank here.
Use Online & Mobile Banking Tools
Now, more than ever, we strongly encourage you to take advantage of the online and mobile banking tools available to you. Check account balances, transfer/send money, pay bills, and deposit checks.
Your West Bank debit card is a safer and easy way to make payments. Unlike cash, it can be replaced if lost or stolen. Consider adding your West Bank debit card to a Mobile Wallet to use contactless payments.
Your Deposits are FDIC Insured
During these challenging times, rest assured that we are an FDIC insured bank and well capitalized. See the FDIC's explanation of what is covered in the link below. If you have further questions, please call West Bank Customer Service at 515-222-2360 or 1-855-464-5407 or your banker. Learn more: https://www.fdic.gov/deposit/covered/
Help Protect Yourself from Scams
Be on the lookout for suspicious emails and text messages. West Bank will never ask for private information such as your account number, PIN number or social security number in an unsolicited email, telephone call, or text message.
Please call West Bank Customer Service at 1-800-810-2301 or Contact Us. Customer Service representatives are available to assist you Monday through Friday: 8am-5pm, Saturday: 8am-12pm. For your protection, please do not use the Contact Us form to send personal or account information.
We appreciate your business and your understanding during this challenging time.
*MN locations without drive-up accommodations are available by appointment:
Owatonna: 507-413-6900 - 345 Florence Avenue, Suite 101 Owatonna, MN
Mankato: 507-779-7940 - 122 North Broad Street Mankato, MN
Rochester: 507-252-2970- 2188 Superior Drive NW Rochester, MN
St. Cloud: 320-342-2400 - 622 Roosevelt Road, Suite 150 St. Cloud, MN
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