Community Shred Day on April 25, 2026
This spring, West Bank will be hosting a free, secure Shred Day on Saturday, April 25, 2026, from 8:00 a.m. to 12:00 p.m., or until the mobile shred trucks are full. Two mobile shred units will be set up at the West Bank Headquarters located at 3330 Westown Parkway in West Des Moines, Iowa 50266. […]
Understanding Corporate Account Takeover Fraud
From January 2025 to November 2025, the Federal Bureau of Investigation Internet Crime Complaint Center (IC3) received more than 5,100 complaints reporting account takeover fraud, with losses exceeding $262 million. As the prevalence of this type of fraud continues, maintaining account security and using internet best practices is more important than ever. What is Account […]
Cybersecurity Alert: Impersonation Scams Targeting Bank Customers
In a recent Public Service Announcement (PSA) the FBI warns of cyber criminals impersonating financial institutions to steal money or information in Account Takeover (ATO) fraud schemes. These schemes target individuals, businesses, and organizations of varied sizes and across industries. In an ATO attack, cyber criminals gain unauthorized access to the targeted online financial institution, […]
Don’t Get Hooked — How to Spot a Phishing Attack
Phishing attacks continue to remain one of the biggest cyber threats, targeting both individuals and businesses alike. According to the U.S. Army Reserve, 3.4 billion phishing emails are sent daily around the globe. These phishing attacks can lead to data breaches, ransomware infections, identity theft, and more. The first step in protecting yourself from a […]
Phone Call Scams
According to the Federal Trade Commission in 2024, the second most common way for scammers to reach victims was by phone call. Over time, scammers have found numerous ways to manipulate people into sending them money or providing personal or sensitive information over the phone. After covering text message scams recently, we will now address […]
Text Message Scams
According to the Federal Trade Commission in 2024, consumers reported losing $470 million to scams initiated with text messages. This staggering number is five times higher than the amount reported in 2020. Below are the five most common types of text message scams. Package Delivery Messages about package deliveries typically come from someone pretending to […]
Toss or Shred?
Free Shred Day will take place on Saturday, May 3, 2025 from 8:00 a.m. – 12:00 p.m. at our Headquarters (3330 Westown Parkway, West Des Moines, IA 50266). For most people, the arrival of spring also means the arrival of spring cleaning. Looking at your stack of mail or your overflowing file cabinets, it can […]
Generative AI Being Used to Commit Financial Fraud
On December 3, 2024, the FBI issued a warning on generative artificial intelligence (AI) being used to commit financial fraud. Criminals are using AI-generated text, images, audio, and videos to trick victims into sending money and providing sensitive information. The FBI shared the following tips to help protect yourself from AI-generated fraud: Create a secret […]
Get Ready for 2025 with 5 Online Safety Tips
With the new year right around the corner, you can start 2025 on the right foot by protecting your accounts and personal information with these five key online safety tips. 1. Use Multi-factor authentication (MFA) whenever possible. MFA is an electronic security process that requires more than one method of identity verification to gain access […]
Debit Card Safety This Holiday Season
For a payment method that has been around since the late 1960s, debit cards have remained a trustworthy form of transacting for American consumers. According to the J.D. Power 2024 Debit Card Satisfaction Survey, 72% of customers say they use a debit card at the point of sale, as compared to cash, credit cards, and […]